Our customers are our priority - you're family! So we want to lay out how we operate and our Terms & Conditions help us do that.

Please note, Our free shipping over $200 offer does not include bulky items or wholesale customers.

Shelley Husband retreat discount T&C's - The promo code is valid for a single use online until 11.59pm 31 August. Discount does not apply to gift vouchers, workshops & classes, and winding. Apply the discount code at checkout. Cannot be used in conjunction with any other offer.

Store pickups

If you purchase and pay for your order online, or place a paid backorder through our store, you can elect to pick up your order from our shop at 721 New Canterbury Road, Dulwich Hill NSW. When your order is available to collect you will receive a text message. We will hold your paid order for a period of 14 days from when the initial message was issued. If you have not finalised the collection of your order within 14 days we reserve the right to return the goods to stock and issue a store credit.

If you're unable to pick up your items within 14 days, please advise us by email or telephone call when you will be picking it up or to organise payment of shipping. A maximum time frame of one month from the date of the original notification will apply after which time your items will be returned to stock.

Unpaid orders

We are happy to hold unpaid items for up to 48 hours after which time if they remain unpaid, they'll be returned to stock.

Unpaid backorders - we will send you a text message to advise when your order is ready for payment and collection. We will hold your order for 7 days from this notification. Any items remaining unpaid after this time will be returned to stock.

Terms and Conditions of Website Usage

Please take a moment to read these Terms & Conditions of Use. By using our website you are agreeing to these Terms & Conditions of Use.

All prices quoted on this website are in Australian dollars. There is a $50 minimum spend required to be able to use Afterpay and ZipPay

Content

We've taken the appropriate care and precautions to ensure the information we provide on this website is accurate. While we take every care in photographing our products to ensure a reasonable accuracy in the depiction of colour and texture of the yarn, due to the differences in the calibrations of individual monitors, we cannot guarantee that the colour on your screen will be an exact match to the colour of the yarn. If we can assist you in matching or describing colours, please don't hesitate to contact us. We cannot accept any legal liability arising from or connected to the accuracy, reliability, currency or completeness of anything contained on this website or on any linked site.

Use

You should use this website in accordance with all applicable local, state, national and international laws, rules and regulations. You may not allow any third party to use the website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other inappropriate way or in a way which conflicts with the intent of the website. Any reviews or comments which, in our opinion, are inappropriate will be removed from the website. We reserve the right to refuse service to anyone at any time without notice or reason.

Passwords and login

You are responsible for maintaining the confidentiality of your password and login details and for all activities carried out under your password and login.

Intellectual property and copyrights

We retain the copyright to the content of this website. You must not use or replicate our copyright material other than as permitted by law. Specifically you cannot use our copyright material for commercial purposes or purposes that suggest endorsement when there is no such signed agreement. If you wish to use the content you should submit your request to us at info@skeinsisters.com.au.

Trademarks

The Skein Sisters logos and trademarks contained on this website belong to Skein Sisters and should not be used without our express written consent.

Links to external websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may link to our articles or home page however the link should not suggest any endorsement or approval on our part unless specifically agreed to in writing by us.

Limitation of Liability

Whilst we have taken proper care in developing this website, we take no responsibility for the accuracy of any of the content or statements contained on this website.

Information Collection

The use of information you have provided us with, or that we have collected and retained relating to your use of the website, is governed by our Privacy Policy. By using this website you are agreeing to our Privacy Policy. To view the policy and read more about what personal information we collect, why and how we use that information, please read our Privacy Policy.

Confidentiality

All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.